Privacy Statements

Services Agreement:

We aim to be completely transparent in the way we handle your personal data.

When you sign up to our Services, we need to process your information for the purposes of fulfilling this agreement. Your personal information will be properly safeguarded and processed in accordance with our Privacy Policy. Please refer to this Privacy Policy.

Privacy Policy

1.  Statement: 

The Borough Arms Hotel believes your data is a precious commodity and knows it is your right to total transparency and control on how we use it. We have implemented strong data privacy and security safeguards to ensure that you’re protected to the best extent we can.

This policy outlines what data we collect, how we use it and the safeguards we put in place to protect it.

Contact us at info@borough-arms-hotel.co.uk if you have any concerns, wish to request access to the data we hold on you or uphold any of your other rights.

This Privacy Policy is reviewed on a regular basis and was last reviewed in 2018. If a revision meaningfully reduces your rights, we will notify you.

2.  Compliance:

Lynne Hancock is responsible for maintaining and implementing the Privacy Statement and Policy on behalf of The Borough Arms Hotel. She carries out an annual review of the policy to verify it is in effective operation.

3.  Our Promises:

We’re committed to your data privacy and security. As such we give you these promises:

• We will only collect data about you that is relevant and necessary
• Your data will only be held on systems that meet compliance
• Your data will only be accessed by those who need it and we will minimise the amount of data that is processed, wherever possible
• We won’t share or sell your data to any third party outside of The Borough Arms Hotel unless you have agreed through explicit consent, we are required to share it by law or we need to fulfil our service commitments to you through a third party that meets our own privacy standards
• We will always remember that it is your personal data, not As such we will ensure complete transparency and openness with you
• We respect your rights as outlined in the next section and will respond to all requests promptly
• We will not transfer or process your data in any Third Country without informing you and ensuring the same levels of data protection we enforce are in

4.  Your Rights: 

You have the following rights over any data The Borough Arms Hotel holds about you:

• Right to object to processing at any time
• Right to opt out of marketing at any time
• Right to have inaccurate data corrected
• Right to erasure of personal data from our database (unless

we’re legally obliged to keep it)

• Right to export of personal data

If   you  would   like   to   exercise  these  rights,   please  contact  us   at info@borough-arms-hotel.co.uk.

5.  Collecting Data: 

How we collect information about you:

• Passive – you give us information on our website, email us, call us, meet one of us at events or meetings or approach us on social media

We try and minimise the personal data held on you. Typically, this is restricted to:

• Your personal contact details – email address, phone numbers, home address and legal reason for the holding of your information
• Your company details – email address, business address, website and other public held information including credit rating and invoicing details if relevant
• Transmitted information – such as emails, texts, messaging, phone call information and recordings, voice mails, email, meeting

We make it policy not to connect any social media feeds or store any social media you may post to our systems, with the exception of private messages.

6.  Storing Data:

Data is stored on our system in the UK only. We use your data to market to you if you have consented us to or if we believe we have a legitimate interest in doing so, fulfil contractual arrangements or for other agreed purposes. Our email, document management and website analytics are used for information purposes and to track breaches of copyright. All our processes are subject to various internal policies to protect your data privacy and security.

7.  Retention

Our data retention policy is as follows:

• 36 months for any prospect marketing data unless responded to by the data subject in which case 12 months from the last contact
• 36 months following the end of any Service Agreement with a client
• 36 months for all supplier, reseller or other contacts not covered above from point of last contact

All the above are carried out during the nearest data review which are typically carried out annually.

8.  Data Permissions:

Every email sent from The Borough Arms Hotel allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.

You can also send us an email to info@borough-arms-hotel.co.uk and request to opt out, view, export or delete your data.

If you request for your data to be deleted, your name and email address will be added to an exceptions list and all other data removed.

9.  Third Parties: 

We will never share or sell your personal data for marketing purposes with third parties.

Our website and other materials sent to you may contain links to other third party websites. We’re not responsible for the content or your data privacy on these sites.