Here at the Borough Arms Hotel, we work together to deliver our vision of being the most friendly and special hotel in Staffordshire. Owned independently, we constantly strive to design, create and deliver heartfelt hospitality that delights our guests.
We pride ourselves on having a highly experienced, friendly and professional team of staff, who all enjoy their roles and work together to deliver great experiences. Please contact us on 01782 629421 or e-mail info@borough-arms-hotel.co.uk if you would like to join us.
CURRENT VACANCIES
Hotel Receptionist (Full Time)
You will be required to work 5 days out of 7 on a combination of early and late shifts. Must be flexible to cover weekends on rota (early shift is 7.45am until 3:00pm and late shift is 2:45pm until 10:00pm). Half an hour unpaid break allowed and free meal provided on duty.
Approx. 35 hours per week Some flexibility in completing more hours when covering holidays/sickness is required.
*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.
*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.
*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.
*Building a strong rapport with guests quickly and using sales skills to push revenue.
*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.
*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.
Experience:
*Previous hotel reception experience preferred.
*Working knowledge of computerised booking system and third party booking agents preferred.
Other skills:
*Enthusiastic and self-motivated.
*Excellent communication skills.
*Friendly and welcoming.
*Eager to learn.
*Organised and well presented.
*Good team worker.
*Ability to work independently and manage own priorities.
*Flexible to cover extra shifts as and when required.
*Basic DBS check will be required at applicant’s own cost.
Apply with your CV via email, addressed to Mr A R Sheikh, to info@borough-arms-hotel.co.uk
Job Types: Full-time, Permanent
Pay: £22,500.00 per annum (approx)
Benefits:
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